Our Story
Credit Union Advantage has been providing financial services to members and their families since 1969. Initially the credit union was named Providence Hospital Employees Credit Union and in 2002 we began to also serve the employees of the St. John Health System, which includes Providence Hospital. Our name was changed at that time to Credit Union Advantage.
Throughout our history, we have stayed in step with current technology, enhanced our services, and added new programs in order to improve the financial lives of our members.
Members and their families can enjoy a wide range of financial services — from savings and certificate programs to checking accounts with no monthly fees, low-rate loans for many reasons, and 24/7 electronic services that make it easy for our members to do business with us.
We’ve made a commitment to our youth by developing the Penny Savers Club for members age 12 and under, and the Teen Club for members age 13-17. At Credit Union Advantage, we feel it’s important to help our young members learn about the importance of saving and how financial services work. In fact, our Teen Club members can open a checking account and use a Debit Mastercard® with a parent as co-signer.
Our Mission
Credit Union Advantage is committed to providing a range of safe, secure, convenient, innovated financial products and services exclusively for its members.
Our Service
We care about our members. So we treat them like family with service that goes beyond providing great products — although we have those too (cough, Kasasa® rewards, cough). Here's a little peek into how we train our team to RESPECT you.
Recognize: All members should be acknowledged and greeted upon entering.
Engage: Actively listen to member’s questions, suggestions and show concern for their inquiries.
Smile: Smiling is good customer service and good for business.
Proactive: Actively look for ways to continually improve service to members and fellow associates.
Exceed Expectations: Always attempt to exceed members expectations.
Confidence: Show confidence by knowing your job well.
Thank You: End each encounter with a member by thanking them and asking, “Is there anything else I can help you with?”
Our Members
New to credit unions? Here, "customer" is a dirty word. Our members are part-owners, meaning they have a say in what we do and how we do it. Learn more about membership and how to join.